Refund policy

Refunds cannot be issued on products that have shipped but I may work with you on a store credit or product exchange. If you are unhappy with the quality of your order, please email me at josh@joshsbakery.com with your order number in the subject line within 24 hours of receipt of your order. Any complaint received over 72 hours after the order is delivered cannot be accommodated.

Emails should include a description of the issue and pictures so the problem can be properly assessed, and the best solution determined. If there is a clear problem with the dessert, I do apologize and will do my best to correct the error. Each issue is handled on an individual basis.

Josh’s Bakery does not offer refunds for delays caused by our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information given, mistakes on the part of our shipping partners’ employees or similar reasons.

 

**Before you check out, please be sure you CHECK and RECHECK YOUR ORDER to ensure your order is ACCURATE.**